Frequently Asked Questions
Below is a list of our most frequently asked questions. If you don’t see the answer to your question below, please give us a call toll free at 1-877-513-8261.
General Questions
A page is one side of a sheet. A 20 page book contains 10 sheets.
No, all files need to be sent to us through our software.
No, one coupon code per order can be used only.
During the year, we aim to deliver books to any address in Canada within 10 business days. From November to the week before Christmas it takes longer due to increased volume. Call 1-877-513-8261 when in doubt.
Yes we offer that service. Just place your order and write on it that you’d like to use a Courier or Canada Post Xpress service. We will contact you and explain how the surcharges can be paid.
Simple! Just call us toll free 1-877-513-8261. All we need is your name and address and we’ll find the old file for you for re-ordering. Payment can be done over the phone by VISA or MasterCard.
Software Questions
Yes, but you must first save the pages as Jpegs (.jpg files) in your other program. Then import these pages as Jpegs into our software and send the file for printing.
Yes you can, but it requires some extra work and is not convenient to go back and forth. Make sure both computers have our software installed. Attach a memory stick to the first computer, open our software, click Photo Books and click EXPORT (let the file export to destination drive of your stick, for example drive H or J. The file will export to the memory stick. Now attach the stick to the second computer, start our software, select Photo Books and click IMPORT (let the file import from the stick, for example drive H or J.
Go to www.java.com and check if your PC has the latest version of Java installed. A fresh Java update usually solves the issue quickly. Call us toll free 1-877-513-8261 if a Java update does not resolve the issue.
