Here at Treasure Book we take pride in helping you create a wonderful keepsake. You’ve done your part with the creation and design, we do ours by carefully reviewing your digital book and fixing minor errors (we’ll contact you when anything doesn’t ‘look’ right!) When it comes time to print, we use quality materials and processes – we go the extra mile to ensure your book will stand up to multiple viewings and the test of time. Each and every book is handmade and inspected by our amazing bookmakers.
Now, of course human error will occasionally occur and if we have not caught a manufacturing defect, please let us know – we want you to love your book!
Send us an email at email@example.com with the following:
-attach a photo or two outlining the problem area
-Please include your name, order number and description of the defect
-The page number of the problem/defect
Please contact us within 21 days of receiving your photo. If the defect is deemed a production error or has been damaged by shipping, we will re-print it at no additional cost. We may ask you to return your book in order to use as a training tool to keep improving.
Also, please note that as a rule Treasure Book does not provide refunds. Be assured, if your book has a manufacturing defect, we will either fix or replace your book. Although we do our utmost best to catch any consumer-generated errors in the design of the book, we are not responsible for things like miss-spelling, typo or grammatical errors, dark/shadowed images, fuzzy images due to low resolution and the like. Please review and ‘proof’ your Books thoroughly before placing your order. Thank-you!
If you want the best there is then your choice must be Treasure Books in Surrey British Columbia... [Read More]
I just wanted to thank you and your partner for making the most amazing books! The quality is unb... [Read More]
I have received my book from you today and I can say with all honesty that th... [Read More]
I want to let you know that I recently received my summer photo book projects and I LOVE, LOVE, L... [Read More]
I've ordered 2 photo books so far and they are amazing!! I have ordered different products on-lin... [Read More]
I received my printed book yesterday. I am very happy with my book made with Creativ... [Read More]
I have just finished putting together a new album for a family friend. We have been so pleased wi... [Read More]
When I received my photo book today I was amazed with the result. WOW was I impressed! I used Tre... [Read More]
When I'm preparing gift books to be sent by C-level executives, I need to be confident that the f... [Read More]
A heartfelt thank you for todays effort's - you are a such Superstars! THANK YOU SO MUCH!!!! We r... [Read More]
The book came yesterday and I was going to send you an e-mail in the evening, but time got away f... [Read More]
After receipt of the books: I was very pleased with the book. When I showed it to my coworkers th... [Read More]
As a wedding photographer I include digital photobooks in my packages. I was looking for another ... [Read More]
Photos by Cheryl
I just finished a 20 pages book this weekend and submitted the file to your company. I'm really l... [Read More]
I have received the new copy of my book today and once again I wish to thank you very much for yo... [Read More]
I am sending this e-mail to thank you for your quick response to my order.
Although I real... [Read More]
You've just got yourself a new customer! Like I said, this is my first attempt at photobook, I've... [Read More]
You ship to China, you are able to give personalized service, like double-checking my order and u... [Read More]
I was super happy with my first photobook so I decided to order more books from you. Good printin... [Read More]
Pipe & Punty Glassworks
We are very, very pleased with the book, so very impressed. I brought it to the high school where... [Read More]
My volume 1 arrived today and I am impressed! WOW, what a great job! You people are good! I'll be... [Read More]
I just received the ... [Read More]
I had so much fun making my photo book for my husband for our 10 year anniversary. The website’... [Read More]
I really enjoyed using this site! I loved the creativity it allowed and the variety of options fo... [Read More]
My books arrived today, just as you said they would - and they're even better than I imagined! I ... [Read More]
Treasure Book is miles ahead of the competition!
Not only do they provide a superior produ... [Read More]
Just wanted to say thank-you very much for the superb yearbooks your company printed for our scho... [Read More]
Reach for the Stars Montessori
Treasure Books saved me! I did up a retirement photo book for a long-time staff member and sent i... [Read More]
I wish to send my sincere thanks for the excellent job you and your colleagues did on my photo bo... [Read More]
As photographers, one of our big hurdles was finding a product that could effectively relay the q... [Read More]
Latte Productions Photography
Buy a gift certificate and make someone special eternally happy.Learn More